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promos not paid

Bryan Wettstein Jun 26, 2018 01:26AM EDT

when i logged on tonight the promo for depost 25$ get 25 spins popped up, i didnt look for promos it popped up on its own so instead of putting 10$ in i put 25$ ,...after not getting my free spins i went to chat support where i was told it was 1am that promo stopped at midnight????? WHY DOES THAT PROMO POP UP IN MY FACE IF ITS OVER???? THATS CRAPPY AND YOU PEOPLE ARE SHYSTERS!!!!

Up 1 rated Down
Robert Soriano Jun 28, 2018 09:24PM EDT
I had 10 tournament dollars never used them and their now gone
Up 1 rated Down
Wendell Jun 28, 2018 09:34PM EDT Player Support Agent

Hello Robert,
I apologize for the inconvenience. Our bonuses expire 15 days after issuance. I hope this helps.

Up 0 rated Down
Sesh Jul 17, 2018 09:23AM EDT Player Support Agent

@OP – I apologize for the service issue. I am unable to look up your account. Please contact support and we will grant the 25 spins to your account.

@Robert – Like Wendell had informed earlier all Tourney Dollars and Bingo Dollars have a validity of 15 days. If they remain unused for 15 days, they will be forfeited.

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