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never received several promotions

david j stanton Aug 06, 2017 12:34AM EDT

I made several deposits on July 13, 15, and 17 and never got any of the promos activated, I believe one of them was the 50 spins,. every time I deposit there is an issue with the bonus code and the dates above i thought i had to keep waiting but they never worked. Recently I figured out to just contact chat every time as well as entering the code. Only once did I have a negative experience with a rude rep, usually they are very helpful..

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Martha Aug 06, 2017 02:23AM EDT Player Support Agent

Hello David,

For us To better assist you please contact support via chat or email and let them know the promotion codes you used on the dates you are inquiring about.

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david j stanton Aug 06, 2017 06:34AM EDT
I have, I was told the codes do not work with paynearme and to contact chat each time, then after I listened I was told I have to enter the code regardless , the code that doesnt show . Then he backpedaled and accused me of entering a code that required me to make 100 points on a certain game to release 10 free spins,, instead of spinswed code that I used and deposited the exact required amount for spinswed.. im platinum spinswed is 20 free spins with deposit... no other req. Its ridiculous.Also I wasted time downloading scores casino and reading the fine print only to discover palacasino members do not get any signup bonus and that is nowhere in the fine print.. I spend a lot here, and you guys really do not appreciate that.. my problems have been relatively small and all I got was smart comments from chat basically calling me stupid..
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Elena Aug 08, 2017 01:14PM EDT Player Support Agent

Hello David,

Pala Casino and Scores is the same entity so you are not able to collect another Welcome Bonus. In regards to your deposits, I do see all bonuses were adjusted. The only one you did not get was NEWGAMESPROMO because you did not accumulate enough points.

I do see all the other bonuses you inquired about were granted.

We are working to improve paynearme deposits with codes.

If you have any further inquiries you may call me anytime. I am the Call Center Manager.

Have a great day!

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