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carmen May 18, 2016 06:36PM EDT

I deposited $25 and got a $10 match. its up to $200, but it will only allow me to withdraw $15.20. Brian @ pala services says i have to wager at least $400 before i can withdraw more.Which is ridiculous i already wagered more than the bonus they gave me. Brian seems to be the only one working at Pala, so you'll probably be the one responding.

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carmen May 18, 2016 06:46PM EDT
Sorry the person at pala said his name was Alec, not Brian
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Sesh May 19, 2016 10:40AM EDT Player Support Agent

When a deposit bonus is granted the bonus amount and the portion of deposit equal to the bonus amount are restricted from being withdrawn till the wagering requirement is met. Our Daily Plays deposit bonuses need the restricted amount to be played 20 times. So the $10 bonus and $10 from the deposit of $25 are restricted and need to be wagered for a total of $400 before any money from it or the wins can be withdrawn.

I see that the bonuses were released in your account. We cannot discuss account specific questions on this public forum. Kindly reach us via email or chat to discuss account specific questions in future.

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