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Withdrawal

Brian Oct 09, 2015 12:27AM EDT

What conditions do i have to meet in order to withdraw my money? At the time of this posting i have $410 Dollars in my account but under available funds for withrdrawal it says $13.

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Sesh Oct 09, 2015 01:46PM EDT Player Support Agent

Hi Brian, it looks like you have a casino bonus in your account. Most bonuses come with a certain wagering requirement and the bonus and any win from it are restricted from withdrawal till the wagering requirement is met. I am not able to pull up your account info to confirm it since I don’t have all the information I need. Please send us an email to support@palacasino.com and we will look at your account information and clarify.

You can check the status of any casino bonus you have by clicking on ‘Rewards’ on top menu. You can double click on the bonus shown, if any, to see the wagering conditions and how much of it you have already met. You can also forfeit the bonus if you want to remove any restrictions on your deposited funds. Please note that forfeiting a bonus will remove the remaining bonus money and any associated casino win.

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