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first deposit

mary marrotta Aug 30, 2015 01:09PM EDT

I feel your first time deposit is very misleading.Plase dont tell me that it is 20 times .your play.That wouldbe ridiculous. I play at Borgata and other online casinos and have never seen such a thing.Will be last TIME I will be playing here.I try and cash out and it just says .16.Where is the progress of this ridiculous bonus.Never seen any online casino not give progress of your bonus.Very disapointing will not be back.

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Obed Aug 30, 2015 01:20PM EDT Player Support Agent

Hi Mary,

I’m sorry you feel misled. Our Terms and Conditions are very clear.

Double Deposit Terms & Conditions

This 1st Deposit Bonus is valid from November 17th, 2014 through December 31st, 2015 on PalaCasino.com.
The 1st Deposit Bonus is a 100% Match Deposit Bonus up to $100.
The 1st Deposit Bonus expires 30 days from issuance.
Deposit, 1st Deposit Bonus and any winnings from cannot be cashed out until play through requirements are met.
1st Deposit Bonus play through requirement = 20x play through on both the deposit and the deposit bonus.
For example: The player’s first deposit with PalaCasino.com is $100. PalaCasino.com will match that deposit with a $100 Deposit Bonus. Both the $100 Deposit and the $100 Match Bonus for a total of $200 must be wagered twenty times (20X) for a total of $4,000 before the deposit, bonus or any winnings may be withdrawn.
Forfeiting the bonus will remove the bonus amount and any winnings derived from wagering. The remaining deposit amount is free and clear. However, it is important to note that when wagering with combined bonus and deposit amounts the deposit amount is used first.
The 1st Deposit Bonus is non-transferable and cannot be used at PalaPoker.com.
All games at PalaCasino.com are eligible for the play through requirement.
Minimum deposit is $10.
PalaCasino.com reserves the right to change or cancel this promotion in its entirety at any time. PalaCasino.com also withholds the right, at its discretion, to exclude any individual or individuals from participation.
This promotion is governed by the Pala Interactive – Online Gaming Promotions – Internal Control (Trigger Based)
All General PalaCasino.com Terms & Conditions Apply

If you need further assistance, please feel free to reach out to us.

Pala Player Services

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