Support Center

Lost Password? New Account?

Last Updated: Oct 14, 2014 02:23AM EDT
If you have lost your password, you do not have the ability to create a new account.

In protection of the game’s integrity and players’ security; you are only permitted one account across PalaPoker.com and PalaCasino.com. Instead, please follow the instructions below:
 
  • Click the ‘Play Now’ button on PalaPoker.com or PalaCasino.com main page. You will see a pop-up box. Click on "I already have an account. Login".
  • You will now see the login pop-up. Click the 'Forgot Password' button.
  • Enter the email address registered on your account and click on "Send Email".
  • You will receive an email with a link and the instructions to reset your password. If it does not, please check your spam/junk mail folder.
  • If you did NOT receive the above message, but instead receive any sort of error message, please contact support@palacasino.com or support@palapoker.com, including the message or error code received, and we will be happy to help you out. In your email, please include the following details (include old/alternate addresses - the more information the better!):
 
  1. Your full name
  2. Your mailing/postal address
  3. Any email address that may be registered to your account
  4. Telephone number, in case we need to contact you

Contact Us

  • Post a Public Question
  • Email Us
  • Call Us @ 844.367.7252
ae49f201922e60685fc40680a5529e82@palainteractive.desk-mail.com
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