In protection of the game’s integrity and players’ security; you are only permitted one account across PalaPoker.com and PalaCasino.com. Instead, please follow the instructions below:
- Click the ‘Play Now’ button on PalaPoker.com or PalaCasino.com main page. You will see a pop-up box. Click on "I already have an account. Login".
- You will now see the login pop-up. Click the 'Forgot Password' button.
- Enter the email address registered on your account and click on "Send Email".
- You will receive an email with a link and the instructions to reset your password. If it does not, please check your spam/junk mail folder.
- If you did NOT receive the above message, but instead receive any sort of error message, please contact firstname.lastname@example.org or email@example.com, including the message or error code received, and we will be happy to help you out. In your email, please include the following details (include old/alternate addresses - the more information the better!):
- Your full name
- Your mailing/postal address
- Any email address that may be registered to your account
- Telephone number, in case we need to contact you